🔄 Return & Refund Policy – Fragrancewalaa

Last Updated: [01-Aug-2025]

Thank you for shopping at Fragrancewalaa.com. We value your trust and aim to provide you with the best shopping experience. This Return & Refund Policy explains the conditions under which you may request a return or refund.

1. Eligibility for Returns

• Returns are accepted within 7 days of the delivery date.
• The product must be unused, unopened, and in its original packaging.
• The invoice/receipt must be provided when requesting a return.
• Opened, used, or tampered perfumes cannot be returned due to hygiene and safety reasons.

2. Non-Returnable Items

We do not accept returns for:

• Products that have been opened or partially used.
• Products purchased during clearance sales or special promotions (unless defective).
• Items damaged due to misuse, mishandling, or negligence by the customer.

3. Damaged or Wrong Products

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• You may be asked to provide photos/videos of the damaged product and packaging for verification.
• After verification, we will arrange a replacement or issue a refund.

4. Refund Process

• Once your return is approved, refunds will be processed within 7–10 business days.
• Refunds will be credited back to the original payment method only.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

• Exchanges are only allowed for defective or incorrect items.
• Exchanges are subject to product availability.

6. Cancellation Policy

• Orders can be canceled within 12 hours of placing the order if it has not yet been processed or shipped.
• Once shipped, cancellations are not possible.

7. Contact Us

• 📧 Email: returns@fragrancewalaa.com
• 📞 Phone: +91-9646439435
• 🏢 Address: [ 12, Model Town, Kharar, Mohali, Punjab, India]